AirBnB sent me to a bed-bug-infested apartment and did little to fix it.

What happened.

1.5 months before I book in advance for a 3-month stay.
The day after checking in we wake up covered in bed bug bites & AirBnB cancels the booking
First 3 days AirBnB puts us in a hotel after 10 hours of back and forth.
1.5 weeks later AirBnB issues a $1000 voucher when prices have gone up $4000 and refuses to act further.

Why am I going through all of this effort?

I booked AirBnB because I expected peace of mind. I got the opposite, the biggest housing headache of my life and zero rebooking support. With a refund they considered their support done and left me on my own. After 11 days of broken promises, I'm starting to realize they have no interest in helping me.

What can you expect?

If you have arrived to bed bugs, AirBnB will put you up in a cheap hotel. Fight with them for up to $1000 to cover your 3 nights in a proper hotel. They initially offered $330 and settled on $750.Customer service supervisors are authorized to provide you with up to $1000 coupons to discount your future booking. Push for that amount immediately. It only gets harder from here.AirBnB reps can negotiate with their finance team to get you larger coupon amounts (in the thousands), but you will have to fight for it. You will not get a quick response, and it will require persistence. Expect to be lied to by CSRs about the updates they are making to your case when their only goal is to get you off the phone.AirBnB intentionally under-resources their front-line representatives to limit your ability to push for a resolution. Keep this in mind when discussing with them.

Moral of the story.

The only person invested in getting a fair outcome is you. Remember that. Prepare back-up options such as listings on other platforms or real estate agents if your stay is long enough.This site was created out of desperation. Besides calling 3 times a day asking for updates and never hearing back, I don't know what to do.All I want is some security in my housing for the next 3 months, I wish AirBnB would see that too. I didn't ask for this situation, and neither did they. But in the end, I am the only one left to foot the bill, and apply lots of bug bit cream...